Electricity Supply
Distribution network services for homes and businesses — connections, metering, street lighting and local grid reinforcement, delivered to regional network standards.
Power for your project
Power · Gas · Water · Wastewater
Essential energy, without interruption.
Voltgrid operates the electricity, gas and water networks that keep homes warm, taps running and businesses producing — quietly, safely and around the clock.
Licensed network operator
24/7 emergency response
Billing for every household
What we do
Four networks. One operator.
From the substation to the kitchen tap, we plan, build, run and maintain the essential infrastructure your community depends on every single day.
Gas Networks
Safe, regulated natural-gas distribution for heating, cooking and industry — with scheduled inspection cycles, leak response and connection services for new developments.
Gas for your homeWater & Wastewater
Drinking-water treatment and distribution, wastewater collection and treatment, and return of clean water to the environment — the full water cycle, end to end.
Water servicesRenewable & Distributed Energy
Rooftop solar connections, battery storage integration and support for communities moving toward local, lower-carbon generation on our network.
Connect your array
Reliability & maintenance
An invisible network, visibly maintained.
Reliability is not a slogan here — it is a daily practice. Our crews, control rooms and asset engineers follow scheduled inspection and maintenance programmes across every network, so small issues are found and fixed before they ever reach your door.
- Programmed asset inspections across all voltage and pressure levels
- Round-the-clock monitoring from regional control rooms
- Reinvestment in pipes, cables and substations, year on year
- Storm, flood and winter readiness plans, exercised every season
01
Always-on monitoring
Control-room operators watch every network continuously, using live telemetry to spot faults early and reroute supply where the system allows.
Network operations02
Planned maintenance
Every cable, valve and transformer has an inspection schedule. Planned works are published in advance, with alternative supply arranged wherever possible.
Asset management03
Rapid response
Local response teams are on standby day and night, so reported faults can be made safe, isolated and repaired with minimal disruption.
Field crews0Networks under one operator
0/7Emergency response desk
0Safety habits every home should know
0Bill for all your utilities
Always here
Emergency? One call, any hour.
Gas smells, fallen power lines, burst water mains — if it is dangerous, report it now. Our emergency desk answers around the clock, every day of the year, and our crews respond as fast as conditions allow.
+1 (555) 024-0000Sample number for this template. In a live site, list your regional 24-hour emergency line here.
1
Call the emergency line
Tell us what you can see, smell or hear — and stay clear of danger.
Tell us what you can see, smell or hear — and stay clear of danger.
2
We dispatch a crew
The nearest response team is assigned immediately, with the right tools and training.
The nearest response team is assigned immediately, with the right tools and training.
3
We make it safe
Isolation and hazard control come first — for you, your neighbours and our people.
Isolation and hazard control come first — for you, your neighbours and our people.
4
We restore supply
Repairs follow, with updates provided until your service is back to normal.
Repairs follow, with updates provided until your service is back to normal.
Billing & customer service
Clear bills. Honest answers.
Whether you prefer a paper statement, an online account or a phone call with a real person, we make sure you always know exactly what you are paying for.
- Itemised statements that separate electricity, gas and water usage
- Online account with usage history and payment options
- Flexible payment plans for customers facing difficulty
- Plain-language support for meter reads, moves and estimates
Business & industrial
Energy and water at industrial scale.
Factories, data halls, farms, retail parks and builders' sites have different needs. We plan, connect and maintain supply for them all — with dedicated account teams.
Major users
Industrial & Major User Agreements
Higher-capacity connections, demand monitoring and tailored maintenance windows for operations where downtime carries real cost. Our engineers work with your team from feasibility to first switch-on.
- High-capacity power and gas connections with phased delivery
- Energy and water monitoring to support your efficiency goals
- Named account manager and priority fault response
Builders & Developers
New estates, apartments and commercial districts need utility services designed in from the start. We provide connection offers, network design review and coordinated construction of underground services.
- Single point of contact for power, gas, water and sewer connections
- Design checks against current network standards
- Programme planning aligned to your build schedule
Developers
Sustainability & decarbonisation
A cleaner network, one switch at a time.
Utilities sit at the heart of the energy transition. We are steadily reshaping our networks to carry more renewable energy and to help every customer use less of what we deliver.
More renewables on the grid
We are modernising substations and feeder lines so solar, wind and storage can connect faster and flow further across our region.
Helping homes use less
Efficiency advice, smart-meter insights and support programmes help households cut energy use — and lower their bills along the way.
Electrifying heat & transport
From heat pumps to vehicle charging, we are preparing the network capacity that a lower-carbon everyday life will depend on.
Our sustainability programme is reported in line with applicable disclosure frameworks, and our roadmap is reviewed with regulators and community stakeholders as it evolves.
Safety information
Safe at home, safe beside the network.
Utility infrastructure is designed to be safe — and even safer when everyone knows the basics. Five simple habits protect you, your family and our crews.
Smell gas? Act fast
Open doors and windows, do not use switches or flames, and call our emergency line from outside the building.
Stay clear of fallen lines
Always treat a downed cable as live. Keep people and vehicles away and report it immediately.
Call before you dig
Underground pipes and cables can run beneath any property. Ask us to mark our assets before excavation — it is a free service.
Mind the meter room
Keep meters and electrical panels clear, ventilated and accessible. Never store fuel or paint near gas appliances.
Teach children the basics
Help young people understand what utility markers mean and why cables, pipes and substations are never play areas.
Regulation & licensing
Operated to the letter of the law.
Voltgrid operates under licences and permits granted by the relevant national and regional authorities for the territories it serves. Our tariffs, service standards and investment plans are set and reviewed through the regulatory processes that apply to each network.
- Network operating licences under applicable national law
- Tariffs filed and published through regulator-approved processes
- Service and reliability reporting under statutory frameworks
- Environmental permits for generation, treatment and discharge sites
Contact
Let's get you connected.
New connection, billing question, business enquiry or a report of a problem — choose the channel that suits you. Our team responds during business hours; emergencies are answered around the clock on the 24-hour line.