Water Supply
Drinking water sourced, treated and delivered to regulated quality standards — from reservoirs and rivers to your kitchen tap, at stable pressure.
Supply for your property
Water · Wastewater · Recycling
Every drop, accounted for.
Aquanova supplies clean drinking water, treats wastewater, and returns it safely to nature — for households, industry and the catchments we all share.
Water is the most basic promise a utility can make. We keep it — quietly, round the clock.
Behind every tap, drain and river is a network of treatment works, pumps, pipes and people. This is the system we run — and the standards we hold it to.
What we do
The full water cycle, under one roof.
Four services, one accountable operator — so water quality, pressure and environmental care never fall between the cracks.
Wastewater Treatment
Collection and treatment of wastewater through modern works, with effluent returned to rivers and the sea under environmental permit conditions.
Sewer servicesWater Recycling
Reclaimed water for irrigation, cooling and industrial process use — taking pressure off drinking reserves and keeping more water in the catchment.
Reclaimed waterLeak & Network Care
Active leakage detection, mains renewal and valve programmes that protect pressure, save water and keep the network in condition for decades.
Report a leakDrinking quality · tested & certified
Returned clean to the river
The journey of a single drop.
Source to treatment
Water is abstracted under permit from reservoirs and rivers, then screened, clarified and disinfected to drinking-water standards before it enters the network.
Through the mains
Pumping stations keep pressure steady across every district, while sensors watch flow, pressure and quality in real time — flagging anomalies before they become failures.
Back to nature
Used water travels to treatment works, where it is cleaned and returned to rivers and the sea under environmental permits — completing the cycle, every day.
Reliability & maintenance
Built to run unnoticed.
The best day on a water network is a boring one. Our maintenance regime exists so that boring days keep happening — planned, funded and never skipped.
24/7Control-room monitoring of pressure and flow
365Days a year of standby response cover
4Core services under one accountable operator
1Point of contact for every water matter
A note on claims: this template intentionally avoids publishing uptime or leakage percentages. When you adopt it, insert only figures you can substantiate — your own reported performance, audited and regulator-verified.
Always on call
Burst main? We are already on it.
Flooding, low pressure, discolouration or a suspected leak — report it any time. The emergency desk is staffed around the clock, and crews respond as soon as conditions allow.
+1 (555) 024-0000Sample number — replace with your regional 24-hour emergency line.
Report it fastPhotos and landmarks help our crews locate the problem quickly.
We make it safeIsolation, traffic management and protection of property come first.
Supply restoredUpdates provided until your service is back to normal.
And it stays safePost-repair checks confirm water quality before it reaches taps.
Billing & customer service
Simple bills, simpler answers.
From meter read to payment, every step is designed to be clear — and a real person is always one call away.
We read your meter
Accurate reads or verified estimates, clearly marked on your statement so there are no surprises.
One clear bill
Usage, standing charges and any adjustments shown line by line, in plain language.
Pay your way
Direct debit, bank transfer, card or payment plans for customers facing difficulty — your choice.
Help when needed
Phone, online account or in-person support for meter questions, moving home or high-usage concerns.
Tariffs: current water and wastewater charges follow the schedule published by the regional regulator. Please contact our customer team for the rates that apply to your meter type.
Business & industrial
Water that works as hard as you do.
Process water, effluent treatment, cooling loops and developer connections — planned with your operation, not around it.
Industrial Supply Agreements
High-volume supply with dedicated capacity planning, pressure guarantees and priority response.
Trade Effluent Services
Consent applications, sampling and treatment for businesses that discharge beyond domestic norms.
Developer Connections
Design review and mains extension for new districts, aligned to your build programme.
The circular
water economy
water economy
Sustainability & decarbonisation
Water that goes round and round.
Every litre we can reuse is a litre not abstracted, treated twice and pumped twice. Our sustainability programme keeps tightening that loop — and cutting the energy water needs along the way.
- Expanding reclaimed-water supply for irrigation and industry
- Renewable power and efficiency upgrades at treatment works
- Leakage programmes that keep more water in the network
- Catchment care partnerships for rivers and wetlands
Reporting: progress is disclosed under applicable sustainability frameworks and reviewed with regulators and community stakeholders as the roadmap evolves.
Safety information
Know the signs, know the number.
Water infrastructure is safe by design. A little knowledge keeps it that way — for you, your neighbours and our teams.
Discoloured water
Usually harmless sediment stirred by mains work. Run the cold tap until clear; if it persists, report it.
Low or no pressure
Check with a neighbour first — if the whole street is affected, call us. We can often reroute supply.
Water on the road
Rising water or a collapsed surface can mean a burst main. Keep clear and report it — day or night.
Frozen pipes
Insulate exposed pipework before winter. Never use a naked flame to thaw a frozen pipe.
Stay off our sites
Reservoirs, treatment works and pumping stations are operational sites. Keep out — the view is better from outside.
Save the number
Store the 24-hour line in your phone now — before you need it. It could save your home from real damage.
Regulation & licensing
Held to account, in public.
Aquanova operates under licences and environmental permits granted by the relevant national and regional authorities. Our charges, service standards and environmental performance are set, monitored and published through the regulatory processes that apply to each territory we serve.
- Water supply and sewerage licences under applicable national law
- Abstraction and discharge permits with monitored conditions
- Drinking-water quality tested to statutory parameters
- Tariffs filed through regulator-approved processes
Contact
Talk to a real person.
New connection, billing question, business enquiry or reporting a problem — choose your channel. Emergencies are answered around the clock on the 24-hour line.