Nine resident veterinarians, an in-house laboratory and imaging suite, and a fear-free waiting room your pet will actually walk into. Preventive medicine, surgery and dentistry under one roof — plus a real person on the emergency line, every hour of the year.
New patients welcome · Same-day slots held daily · Transparent pricing before treatment
Today's patient
Mochi · first checkup
Every visit writes back to the same medical history, so your vet sees the whole picture — not just today's symptom. Prices below are indicative starting points; you get a written estimate before any treatment begins.
A 30-minute nose-to-tail examination with weight curve, dental scoring and a vaccination plan built around your pet's age and lifestyle.
A dedicated theatre with a dedicated anaesthetist, multi-parameter monitoring and a nurse with your pet from induction to recovery.
Dental disease affects most dogs and cats over three, and it hurts quietly. We scale, polish and chart every tooth under full anaesthesia with dental X-ray.
A vet and a nurse are on site until 8pm and on call overnight. Call ahead and we prepare the crash trolley, oxygen and imaging before you arrive.
Spread the cost of staying well. One monthly fee covers both annual examinations, all core vaccinations, a dental scale and polish every 18 months, unlimited nurse consults and 24/7 phone triage with a vet.
We deliberately capped the practice at three consulting rooms. It means longer appointments, the same vet at every recheck, and a waiting room that smells like clean laundry rather than fear. Owners tell us that is the difference they notice.
Separate dog and cat waiting zones, pheromone diffusers, non-slip mats and consent for pre-visit calming medication — because a calm pet is a safely examined pet.
Blood counts, electrolytes and urinalysis run on site in about 20 minutes. Digital X-ray and ultrasound images are read in the consult room with you, on a big screen.
Written itemised estimates, three tiers of treatment option where clinically valid, and insurance direct-billing with the major Hong Kong pet insurers so you are not out of pocket.
Every visit ends with a plain-language summary emailed to you — what we found, what we did, what to watch for and what it cost. Digital records travel with you if you relocate.
Nine veterinarians and fourteen nurses work here. These four lead our clinical departments and take new-patient consults themselves.
Clinical Director · BVSc MRCVS
Founded Happy Paws in 2006 after twelve years in referral medicine. Leads our internal medicine and senior-pet clinics.
Chief of Surgery · DVM DipACVS
Board-certified surgeon. Runs our soft-tissue theatre list and the pre-anaesthetic safety protocol every patient goes through.
Emergency & Critical Care · DVM
Runs the overnight rota and our telephone triage line. If you have ever been talked through a poisoning at 2am, it was probably her.
Dentistry & Oral Health · DVM
Charts every tooth and shows owners the dental X-rays. Also the calmest hands in the building with a nervous cat.
Phone triage is free and it changes what we can do. A nurse or vet answers, tells you whether to come in or to go straight to the referral hospital, and briefs the team so treatment starts the moment you park.
Written by our own vets, reviewed every year, and free to read. No sign-up, no newsletter gate.
Roughly half the dogs and cats we examine are overweight, and owners are usually surprised. Learn the rib-and-waist check you can do in ten seconds at home, and how to adjust portions without a hungry, unhappy pet.
Ask us to score your pet
Monthly spot-ons fail for predictable reasons: applied to fur instead of skin, given a day late every month, or swapped for a supermarket product built for a different parasite. Here is the schedule we recommend for Hong Kong's humidity.
Get a prevention plan
Cats are built to look fine. Subtle changes — a new sleeping spot, a missed jump onto the sofa, a slightly flatter posture while eating — are often a dental or arthritis problem that has been building for months.
Book a senior screenSend us your preferred slot and we will confirm by phone or WhatsApp within one working hour. Urgent cases: please call instead of using this form.
Our reception team confirms every booking by phone within one working hour. If your pet deteriorates before then, please call the 24/7 line on +852 5555 0142 instead of waiting.
Unedited excerpts from verified appointment reviews, published with the owner's permission.
“My senior cat had been ‘fine’ everywhere else for two years. Dr Whitlock spent forty minutes with her, ran bloods on site and found early kidney changes we could actually act on. Eight months later her numbers are still stable.”
Priya N.Owner of Saffron, 12-year-old cat
“Our beagle ate a whole bar of dark chocolate on a Sunday night. Dr Osei answered on the second ring, talked us through what to watch for, and had the trolley ready when we walked in. No drama, no lecture — just competence.”
Marcus L.Owner of Biscuit, 3-year-old beagle
“The dental appointment was the first vet visit our terrier has not fought. They sent me a photo of his teeth on the day and a brushing routine I could actually follow. Invoice matched the estimate to the dollar.”
Daniel W.Owner of Pepper, 6-year-old terrier
Puppy and kitten first consults are HK$480 and include a full physical examination, weight and body condition score, faecal check and a written vaccination schedule. Adult and senior consults start at HK$520 and rise if we recommend diagnostics. You always receive an itemised estimate and written consent form before anything beyond the consult is carried out.
The emergency line is answered by a vet or nurse 24 hours a day, every day of the year. Between 8pm and 8am a vet is on call from home. For genuinely critical cases — major trauma, gastric dilatation, severe respiratory distress — we will usually stabilise by phone advice and direct you to the 24-hour referral hospital which has onsite overnight staffing, then take over your pet's ongoing care the next morning.
Yes, and we encourage it — most pets settle faster with their person nearby. You stay in the consult room for the whole examination. For radiographs, dental work and surgery you will be asked to wait in the lounge, because lead aprons and sterile fields are involved, but we call you the moment your pet is awake and comfortable.
Age alone is rarely the deciding factor — organ function and pain are. Every patient over seven, and any patient with a heart murmur, has pre-anaesthetic bloodwork and a chest assessment first. Dr Bell then chooses the protocol accordingly, with dedicated monitoring of blood pressure, ECG, capnography and temperature throughout. Leaving painful teeth or a growing lump untreated carries its own risk, and we will be straight with you about which is the safer path.
We direct-bill OneDegree, Blue Cross and Petble for eligible treatments, so you pay only the excess at the desk. For other insurers we provide a fully itemised invoice and a completed claim form the same day. If you have not yet insured your pet, our reception team will happily explain the difference between accident-only and comprehensive cover — we have no commercial arrangement with any insurer, so the advice is free of bias.
Give us at least four hours' notice and there is no charge — call, WhatsApp or reply to your confirmation message. Surgery bookings need 48 hours because the theatre slot and the anaesthesia team are allocated to your pet. We know that pets get sick at inconvenient times, so if you are running late to a consult, still come; we would rather see you than have you turn around.